Herospin Cookie Policy

Cookies are tiny text files placed on your device when you visit a website. They allow the site to remember things about you, such as whether you are logged in, which language you prefer or whether you have already seen a particular banner. Some cookies also help website owners understand how a site is being used so they can improve it. Herospin uses cookies and similar technologies for those same purposes, and this page sets out exactly what we use, why and how you can keep control.

By visiting the platform you consent to strictly necessary cookies, which are needed for the site to work. For all other categories, your choices are remembered through the cookie preference banner that appears on your first visit. You can change those choices at any time, as explained below.

Which categories of cookies do we use?

Cookies on Herospin fall into four groups. Strictly necessary cookies keep you logged in, protect your session against fraud and remember basic settings like your preferred currency. Without them the site cannot function. Performance cookies measure how the site is used so we can spot pages that load slowly, find broken flows and improve the lobby. Functional cookies remember preferences such as your sound setting on pokies or the games you have favourited. Marketing cookies, where you consent, help us measure the success of campaigns and show more relevant communications.

Some cookies are first party, set directly by Herospin, and others are third party, set by trusted partners such as our payment processors, identity verification provider, analytics platform and game studios. Third party cookies are subject to the privacy policies of those partners and only those partners necessary for the service are loaded by default.

How long do cookies stay on my device?

Session cookies last only as long as your browser is open. Close the tab and they are gone. Persistent cookies last from a few hours up to twenty four months, depending on their purpose. Authentication cookies typically last for a single session. Preference cookies last longer so your settings are remembered when you return. Analytics cookies tend to last several months so we can measure repeat visits as well as first visits.

The exact expiry for each cookie is shown in the preference panel. You can review and reset choices at any time, and you can always clear cookies directly through your browser. Bear in mind that clearing strictly necessary cookies will log you out and reset any preferences that had been saved.

Can I refuse cookies and still use the site?

Yes. Use the preference panel to refuse performance, functional and marketing cookies if you prefer. The core gameplay, cashier and account features will still work, although some elements may feel less polished. For example, you might need to set preferences again on each visit, and the welcome lobby may show generic content rather than the games you have played recently. Strictly necessary cookies cannot be switched off because the site genuinely will not function without them.

If you would like to refuse cookies before they are even set, most modern browsers allow you to block them globally or to require approval each time. Instructions for the major browsers are available in their help centres. Be aware that blocking all cookies will affect a wide range of websites, not only Herospin, and may prevent some legitimate services such as banking or government portals from working as expected.

How do I change my cookie choices later?

You can reopen the cookie preferences panel at any time from the link in the footer of every page. The panel shows each category, lets you toggle non essential cookies on or off and saves your updated choice immediately. If you want to start completely fresh, clear the cookies for the herospin.vip domain through your browser settings and the preference banner will appear again on your next visit.

The wider picture of how we handle personal data sits in the Privacy Policy, and our broader platform rules are on the Terms and Conditions. If you have a question we have not covered here, the team is happy to walk you through the detail on live chat or by email at support@herospin.vip. We aim to reply within one business day on cookie and privacy queries.