Herospin Responsible Gaming

Gambling should always feel like entertainment. The moment it starts to feel like work, like stress or like a way to solve a money problem, it has crossed a line that is worth stepping back from. Herospin Responsible Gaming exists to help every player keep that line in sight. The page below explains the tools available on your account, the warning signs to watch for and the free, confidential support you can call on any time in New Zealand and beyond.

The platform is restricted to adults aged 20 or over. We use independent age and identity verification before larger withdrawals are released, and accounts found to belong to under 20s are closed and any deposits returned. If you believe a minor has accessed an account, please contact support immediately so we can act.

What tools can I set on my account?

Every Herospin account ships with a complete set of player protection tools, accessible at any time from Account, Responsible Gaming. You can set a deposit limit on a daily, weekly or monthly basis and lower it instantly. Increases take effect only after a cooling off period so they cannot be made in a moment of frustration. Loss limits and wager limits work in the same way. Session limits send a reminder when you have been playing for a chosen length of time so you can decide whether to keep going or take a break.

Reality checks pop up on screen at regular intervals and show your net position for the current session. A short cool off can be set from one day up to six weeks and blocks deposits and play during that period. Self exclusion is a longer measure, from one month up to several years, and cannot be reversed early. Choose the tool that fits the situation. Even small habits, like setting a weekly deposit cap below your comfortable budget, make a measurable difference over time.

How do I know if gambling is becoming a problem?

The warning signs are not always obvious. Common patterns include playing longer or staking more than planned, chasing losses with bigger bets, borrowing money to gamble, hiding play from family or friends, feeling anxious or low when not playing and skipping work, study or social plans to keep a session going. If any of those sound familiar, take it seriously. None of them mean you have a problem yet, but together they are the early signal that something has shifted.

A simple test is to step away for two weeks. If that feels easy, your relationship with gambling is likely healthy. If the thought feels uncomfortable, that is useful information. Reach out to a free support service, talk to someone you trust and use the cool off or self exclusion tools on your account to make the break stick while you get help.

Where can I get free, confidential support in New Zealand?

The Gambling Helpline NZ offers free, confidential, 24 hour support on 0800 654 655. The Problem Gambling Foundation of New Zealand has counsellors across the country and online tools for both players and whanau. Outside New Zealand, international resources such as Gambling Therapy and GamCare offer multilingual support and live chat. None of these services will judge you. Their job is to listen and to help you build a plan that works for your life.

If you would prefer to talk to someone less formal first, that is fine too. A trusted friend or family member is often a good starting point. Many people find that simply naming a worry out loud makes it more manageable. Herospin support cannot give clinical advice, but we can help you action any tool on the platform quickly and connect you to the right external service.

Looking after the people around you

Concern about a friend or family member can be just as hard as concern about your own play. Useful steps include having a calm, private conversation, focusing on behaviour you have observed rather than blame, and pointing them to free support services such as the Gambling Helpline NZ. You can also ask us to add an account block if you have authority over a shared device. Practical guidance for whanau is available through the Problem Gambling Foundation of New Zealand and through Gambling Help Online services in Australia for cross border situations.

Herospin will work with players who want to take a complete break. If you decide self exclusion is the right step, follow the steps on Close Account or contact support. Closures are handled quickly and any withdrawable balance is paid out to your verified payment method. Bonus funds and unmet wagering are forfeited. There is no upsell, no friction and no follow up marketing. You can come back later if and when it feels right, but the door stays firmly closed during the exclusion period.