Herospin Privacy Policy

Herospin takes the privacy of every player seriously. This policy sets out, in plain English, what personal information we collect when you visit the site or use a player account, why we collect it, how it is protected and the rights you have over your own data. It applies to all visitors and registered players, including those based in New Zealand. By using the platform you confirm that you have read and understood the practices described here.

If you have questions about anything below, please contact our data team through the live chat or email support@herospin.vip. We aim to reply within one business day and will always escalate privacy questions ahead of general queries.

What personal information do we collect?

We collect information in three main ways. The first is the information you give us directly when you register, including your name, date of birth, contact details, preferred currency and chosen password. The second is information we collect through your use of the platform, such as your IP address, device type, browser, pages visited, time on page, bet history and deposit and withdrawal records. The third is verification information you upload to confirm your identity, your age and the source of any payment method, including photo ID and a recent proof of address.

We do not request information we do not need. Sensitive categories of data such as health or political beliefs are never asked for. Where information is optional, that is clearly marked. You can review the data on file for your account at any time and request a copy under the rights described below.

Why do we process your data?

Personal data is processed for a small number of clearly defined purposes. We use it to operate your account and provide the services you request, to confirm your age and identity, to detect and prevent fraud and money laundering, to meet our regulatory obligations, to improve the platform through aggregate analytics, and to send you service messages about your account. Where we want to send marketing communications, we ask for separate, opt in consent which you can withdraw at any time from your account settings.

We never sell your personal data to third parties. Where data is shared, it is shared only with carefully selected partners that help us operate the service, such as payment processors, identity verification providers, anti fraud specialists, hosting providers and regulators. Each partner is bound by a written contract that limits use of the data to the agreed purpose and requires equivalent security standards.

How long do we keep your information?

Account and transaction data is kept for as long as your account remains open and for a further period after closure as required by financial and gambling regulations. In most cases this is five to seven years from the closure date. Marketing preferences are kept until you withdraw consent. Verification documents are stored securely and deleted in line with the same regulatory windows. Server logs and analytics data are kept for shorter periods, typically a few weeks to a few months, and then aggregated or removed.

If you would like a more detailed picture for your specific account, contact support and we will provide a clear breakdown of what is held, where it is stored and when it is scheduled for deletion.

What rights do you have over your data?

You have the right to ask for a copy of the personal data we hold about you, to correct anything that is inaccurate, to ask that we delete information that is no longer needed for the purposes for which it was collected, to restrict or object to certain types of processing and to receive your data in a portable format. You can also withdraw any marketing consent at any time with no impact on your ability to keep using the service. Requests are handled free of charge and we aim to respond inside one month.

Some information must be retained even if you ask for deletion, because financial regulators require us to keep records of transactions and verification for a fixed period. Where that applies we will explain what must be kept, why, and for how long. Concerns about how we handle data can be raised first with our data team and then, if needed, with the relevant supervisory authority.

Cookies, security and contact

The platform uses cookies and similar technologies to keep you logged in, remember preferences and measure performance. Full details on each category, on how long cookies last and on how to manage your choices are on the Cookie Policy. Security controls include encrypted connections, hashed passwords, restricted access for staff, regular penetration testing and continuous monitoring for unusual activity. Two factor authentication is available and we strongly recommend turning it on.

For any privacy related question, to make a rights request or to raise a concern, please contact the team through live chat or email support@herospin.vip. If you would like to close your account, the steps are on Close Account. The full rules that sit alongside this policy are on the Terms and Conditions.